Find Jobs in Chennai

job listing: Banking Jobs

  • Customer Service Specialist job at Citi Bank

    Customer Service Specialist job at Citi Bank

    📝 Job Description:
    Citi Bank is hiring a Chat Customer Service Specialist in Chennai to provide exceptional real-time customer support through online chat and messaging platforms. This role requires excellent written communication, quick problem-solving, and a strong service attitude to ensure every customer interaction is resolved efficiently and professionally.

    The ideal candidate should have 3–5 years of experience in international chat support or customer service, preferably in a fast-paced banking or financial environment, handling live customer interactions for US/UK clients.

    Key Responsibilities:

    💬 Customer Interaction & Support:

    • Engage with customers via online chat and messaging platforms to resolve inquiries, complaints, and service issues.
    • Assist customers in navigating Citi’s products, services, and digital banking features.
    • Troubleshoot and resolve technical and service-related queries, escalating complex issues as needed.
    • Maintain professionalism, empathy, and clarity in every customer interaction.

    📊 Process & Performance Management:

    • Document all customer interactions accurately, noting the inquiry, actions taken, and resolution provided.
    • Meet or exceed performance KPIs such as AHT (Average Handling Time), Online Rate, NPS, FCR, and Quality scores.
    • Ensure all responses adhere to Citi’s tone of voice, compliance guidelines, and service quality standards.
    • Identify risk areas and suggest improvements to enhance customer experience and reduce operating losses.

    🤝 Collaboration & Coordination:

    • Work closely with team members and cross-functional departments to ensure consistent, effective, and compliant customer resolutions.
    • Undertake additional assignments or projects as directed by team leads or managers.
    • Contribute to process improvement and customer experience initiatives.

    💡 Skills & Competencies:

    • Strong written communication with excellent grammar, spelling, and attention to detail.
    • Ability to multitask and handle multiple chat interactions simultaneously (4–5 concurrent chats).
    • Analytical and problem-solving mindset with a customer-first approach.
    • Calm under pressure, with the ability to de-escalate challenging situations and provide empathetic resolutions.
    • Typing speed of at least 30 WPM with 90% accuracy.
    • Sound understanding of CX metrics (NPS, CSAT, Rep-SAT, FCR).
    • Goal-oriented, self-motivated, and capable of working independently.

    🏦 Banking & Product Knowledge:

    • Basic understanding of banking operations, credit cards, and retail financial products.
    • Awareness of Citi’s service policies, procedures, and product offerings.

    ⏰ Shift Requirements:

    • Night shifts / graveyard shifts (5-day work week with weekday offs).
    • Mandatory rotation every 4 months within night shift schedules.

    📊 Experience Needed:
    3 – 5 years of experience in live chat or online customer service (preferably US/UK international process).

    💰 Salary:
    3L – 5L per annum

    📅 Job Posted On:
    08 Nov 2025

    🏢 Job Type:
    Full Time, On-site

    📍 Location:
    Chennai, Tamil Nadu

    💡 Skills Needed:
    Chat Support, Online Communication, Problem Solving, Customer Experience, Typing Accuracy, Banking Product Knowledge

    🎓 Qualifications:

    • Bachelor’s degree in Commerce, Business Administration, or a related field
    • Prior experience in banking or fintech customer service preferred
    Apply Here →

  • Banking Operations Analyst job at Citi Bank

    Banking Operations Analyst job at Citi Bank

    📝 Job Description:
    Citi Bank is hiring a Banking Operations Analyst in Chennai to support and enhance Citi’s retail banking operations. This role plays a key part in the Account Opening and Servicing process, ensuring compliance with regulatory standards and maintaining high levels of operational accuracy. The analyst will provide critical operational support, manage documentation, handle financial adjustments, and ensure process excellence across multiple business functions.

    The ideal candidate should have 4–6 years of experience in banking operations, with a strong understanding of branch servicing, client onboarding, financial posting, and compliance processes.

    Key Responsibilities:

    🏦 Operational Support & Documentation:

    • Handle and maintain documentation for account openings, record storage, and retrieval in compliance with Citi’s internal standards.
    • Manage financial adjustments for accounts based on client or branch requests.
    • Ensure all activities adhere to regulatory and operational policies.
    • Serve as a liaison between operations, relationship managers, project managers, and clients to ensure smooth coordination.

    📈 Process Management & Efficiency:

    • Lead customer service efforts by resolving client queries efficiently and escalating complex issues where necessary.
    • Oversee operational workflows to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met.
    • Identify process gaps and drive simplification, automation, and rationalization initiatives.
    • Develop a strong end-to-end understanding of Citi’s products and processes to ensure seamless execution.

    👥 Team Collaboration & Leadership:

    • Foster collaboration and knowledge sharing across teams to improve performance.
    • Support employee engagement and development initiatives.
    • Act as a backup for team leads or supervisors, ensuring business continuity during absences.
    • Participate in Citi’s Line of Business (LOB) and community engagement programs.

    📊 Performance & Reporting:

    • Prepare accurate and timely Management Information System (MIS) reports.
    • Analyze financial postings to identify optimization opportunities.
    • Maintain error-free processing to prevent regulatory or client-impacting issues.
    • Contribute to achieving annual cost-saving targets and process efficiency goals.

    📊 Experience Needed:
    4 – 6 years of relevant experience in banking operations or client servicing.

    💰 Salary:
    7L – 10L (According to Glassdoor)

    📅 Job Posted On:
    08 Nov 2025

    ⏰ Apply Before:
    Not mentioned

    🏢 Job Type:
    Full Time, On-site

    📍 Location:
    Chennai, Tamil Nadu

    💡 Skills Needed:

    • Strong understanding of banking operations, client servicing, and account management
    • Proficiency in Microsoft Office and Citi AI tools
    • Knowledge of Lean processes and quality frameworks
    • Excellent analytical and problem-solving skills
    • Strong communication, documentation, and stakeholder management skills
    • Ability to work in a fast-paced and compliance-driven environment

    🎓 Qualifications:

    • Bachelor’s degree in Commerce, Business Administration, Finance, or a related field
    • Lean certification preferred
    Apply Here →

  • Production Agent L1 at Wipro

    Production Agent L1 at Wipro

    📝 Job Description:
    Wipro Limited is hiring a Production Agent L1 in Chennai to provide technical and process support for clients, ensuring timely query resolution and adherence to process SLAs. The ideal candidate will have strong communication, problem-solving, and multitasking skills, with the ability to deliver exceptional customer service in a fast-paced environment.

    This role focuses on Investment Banking (Loans) and requires candidates who can troubleshoot client issues, maintain documentation, and ensure high-quality operational delivery in line with company standards.

    Key Responsibilities:

    🧩 Process Management & Client Support:

    • Handle incoming client requests via calls and emails courteously and professionally.
    • Document client information, queries, and issue details accurately in the system.
    • Follow standard operating procedures to resolve client issues within SLA timelines.
    • Maintain records of problem-solving steps and ensure proper closure of cases.
    • Use internal knowledge bases and FAQs to assist with quick resolutions.
    • Identify recurring issues and contribute to process improvements to reduce future incidents.
    • Escalate complex or unresolved cases to the Team Leader when required.

    💬 Customer Service & Communication:

    • Deliver high-quality support through effective communication and technical troubleshooting.
    • Guide customers through product features and processes to enhance understanding.
    • Provide alternative solutions when applicable to retain client satisfaction.
    • Follow up with customers for feedback and ensure contract compliance.
    • Maintain professionalism and empathy in every client interaction.

    📚 Continuous Learning & Process Improvement:

    • Participate in regular product and technical training sessions to stay updated.
    • Engage in self-learning to improve job performance and customer satisfaction.
    • Collaborate with team leaders to identify learning gaps and propose solutions.
    • Maintain updated self-help documentation for faster issue resolution.

    📊 Performance Metrics:

    • Number of cases resolved per day
    • Process compliance and quality standards
    • SLA adherence and customer satisfaction
    • Productivity, efficiency, and training completion

    📊 Experience Needed:
    0 – 2 years (freshers can apply with relevant training or knowledge in financial or support domains).

    💰 Salary:
    2L – 4L PA

    📅 Job Posted On:
    07 Nov 2025

    ⏰ Apply Before:
    Not mentioned

    🏢 Job Type:
    Full Time, On-site

    📍 Location:
    Chennai, Tamil Nadu

    💡 Skills Needed:

    • Strong verbal and written communication skills
    • Basic understanding of Investment Banking (Loans) processes
    • Proficiency in MS Office tools and ticketing systems
    • Strong problem-solving and analytical ability
    • Attention to detail and time management
    • Customer-first mindset with ability to stay calm under pressure

    🎓 Qualifications:

    • Bachelor’s degree (preferably in Commerce, Business Administration, or Finance)
    • Training or internship experience in Investment Banking, Customer Support, or Technical Operations preferred
    Apply Here →

  • Business Analyst job at Citi

    Business Analyst job at Citi

    📝 Job Description:
    Citi is seeking a Business Analyst to support applications development and systems analysis within its technology team. This role involves gathering and analyzing requirements, designing solutions, documenting processes, supporting testing efforts, and ensuring smooth collaboration across business, development, and QA teams. The position provides an opportunity to work in a global environment, contribute to impactful projects, and drive efficiency across Citi’s operations.

    Key Responsibilities:

    • Conduct workshops and stakeholder meetings to gather and document business requirements
    • Translate business needs into detailed functional and non-functional specifications
    • Analyze existing systems and data to identify process gaps and improvement opportunities
    • Work with developers and QA teams to align solution design with user needs
    • Create and maintain Business Requirement Documents (BRDs), Functional Specifications (FSDs), and process flows
    • Support testing and UAT by validating requirements and resolving defects
    • Manage stakeholder expectations, ensuring smooth communication and issue resolution
    • Prepare presentations and regular project updates for stakeholders
    • Track and follow up on day-to-day deliverables to ensure timely progress

    📊 Experience Needed:
    2–5 years as a Business Analyst in Financial Services, Technology, or Healthcare

    💰 Salary:
    19L-25L

    📅 Job Posted On:
    Nov 05, 2025

    ⏰ Apply Before:
    Not mentioned

    🏢 Job Type:
    Full Time, Hybrid

    📍 Location:
    India, Chennai, Tamil Nadu

    💡 Skills Needed:

    • Proficiency in Jira, Confluence, and process modeling tools (e.g., Visio)
    • Familiarity with Agile methodologies
    • Basic knowledge of SQL and database concepts
    • Strong documentation and analytical skills
    • Excellent communication and stakeholder management
    • Experience with data analysis and reporting tools (preferred)

    🎓 Qualifications:

    • Bachelor’s degree or equivalent in Technology, Business, or related field
    • 2–5 years of relevant experience as a Business Analyst
    • Strong analytical, problem-solving, and interpersonal skills
    Apply Here →