job listing: Customer Support Jobs

📝 Job Description:
Citi Bank is hiring a Chat Customer Service Specialist in Chennai to provide exceptional real-time customer support through online chat and messaging platforms. This role requires excellent written communication, quick problem-solving, and a strong service attitude to ensure every customer interaction is resolved efficiently and professionally.

The ideal candidate should have 3–5 years of experience in international chat support or customer service, preferably in a fast-paced banking or financial environment, handling live customer interactions for US/UK clients.

Key Responsibilities:

💬 Customer Interaction & Support:

• Engage with customers via online chat and messaging platforms to resolve inquiries, complaints, and service issues.
• Assist customers in navigating Citi’s products, services, and digital banking features.
• Troubleshoot and resolve technical and service-related queries, escalating complex issues as needed.
• Maintain professionalism, empathy, and clarity in every customer interaction.

📊 Process & Performance Management:

• Document all customer interactions accurately, noting the inquiry, actions taken, and resolution provided.
• Meet or exceed performance KPIs such as AHT (Average Handling Time), Online Rate, NPS, FCR, and Quality scores.
• Ensure all responses adhere to Citi’s tone of voice, compliance guidelines, and service quality standards.
• Identify risk areas and suggest improvements to enhance customer experience and reduce operating losses.

🤝 Collaboration & Coordination:

• Work closely with team members and cross-functional departments to ensure consistent, effective, and compliant customer resolutions.
• Undertake additional assignments or projects as directed by team leads or managers.
• Contribute to process improvement and customer experience initiatives.

💡 Skills & Competencies:

• Strong written communication with excellent grammar, spelling, and attention to detail.
• Ability to multitask and handle multiple chat interactions simultaneously (4–5 concurrent chats).
• Analytical and problem-solving mindset with a customer-first approach.
• Calm under pressure, with the ability to de-escalate challenging situations and provide empathetic resolutions.
• Typing speed of at least 30 WPM with 90% accuracy.
• Sound understanding of CX metrics (NPS, CSAT, Rep-SAT, FCR).
• Goal-oriented, self-motivated, and capable of working independently.

🏦 Banking & Product Knowledge:

• Basic understanding of banking operations, credit cards, and retail financial products.
• Awareness of Citi’s service policies, procedures, and product offerings.

⏰ Shift Requirements:

• Night shifts / graveyard shifts (5-day work week with weekday offs).
• Mandatory rotation every 4 months within night shift schedules.

📊 Experience Needed:
3 – 5 years of experience in live chat or online customer service (preferably US/UK international process).

💰 Salary:
3L – 5L per annum

📅 Job Posted On:
08 Nov 2025

🏢 Job Type:
Full Time, On-site

📍 Location:
Chennai, Tamil Nadu

💡 Skills Needed:
Chat Support, Online Communication, Problem Solving, Customer Experience, Typing Accuracy, Banking Product Knowledge

🎓 Qualifications:

• Bachelor’s degree in Commerce, Business Administration, or a related field
• Prior experience in banking or fintech customer service preferred

📝 Job Description:
Wipro Limited is hiring a Production Agent L1 in Chennai to provide technical and process support for clients, ensuring timely query resolution and adherence to process SLAs. The ideal candidate will have strong communication, problem-solving, and multitasking skills, with the ability to deliver exceptional customer service in a fast-paced environment.

This role focuses on Investment Banking (Loans) and requires candidates who can troubleshoot client issues, maintain documentation, and ensure high-quality operational delivery in line with company standards.

Key Responsibilities:

🧩 Process Management & Client Support:

• Handle incoming client requests via calls and emails courteously and professionally.
• Document client information, queries, and issue details accurately in the system.
• Follow standard operating procedures to resolve client issues within SLA timelines.
• Maintain records of problem-solving steps and ensure proper closure of cases.
• Use internal knowledge bases and FAQs to assist with quick resolutions.
• Identify recurring issues and contribute to process improvements to reduce future incidents.
• Escalate complex or unresolved cases to the Team Leader when required.

💬 Customer Service & Communication:

• Deliver high-quality support through effective communication and technical troubleshooting.
• Guide customers through product features and processes to enhance understanding.
• Provide alternative solutions when applicable to retain client satisfaction.
• Follow up with customers for feedback and ensure contract compliance.
• Maintain professionalism and empathy in every client interaction.

📚 Continuous Learning & Process Improvement:

• Participate in regular product and technical training sessions to stay updated.
• Engage in self-learning to improve job performance and customer satisfaction.
• Collaborate with team leaders to identify learning gaps and propose solutions.
• Maintain updated self-help documentation for faster issue resolution.

📊 Performance Metrics:

• Number of cases resolved per day
• Process compliance and quality standards
• SLA adherence and customer satisfaction
• Productivity, efficiency, and training completion

📊 Experience Needed:
0 – 2 years (freshers can apply with relevant training or knowledge in financial or support domains).

💰 Salary:
2L – 4L PA

📅 Job Posted On:
07 Nov 2025

⏰ Apply Before:
Not mentioned

🏢 Job Type:
Full Time, On-site

📍 Location:
Chennai, Tamil Nadu

💡 Skills Needed:

• Strong verbal and written communication skills
• Basic understanding of Investment Banking (Loans) processes
• Proficiency in MS Office tools and ticketing systems
• Strong problem-solving and analytical ability
• Attention to detail and time management
• Customer-first mindset with ability to stay calm under pressure

🎓 Qualifications:

• Bachelor’s degree (preferably in Commerce, Business Administration, or Finance)
• Training or internship experience in Investment Banking, Customer Support, or Technical Operations preferred