job listing: Full Time Jobs

📝 Job Description:
ZoomInfo is seeking a Customer Onboarding Manager II to lead the end-to-end onboarding process for customers, ensuring smooth implementation and maximum satisfaction. This role serves as the primary point of contact for new clients during onboarding, aligning internal teams and timelines to deliver an exceptional customer experience. The ideal candidate is proactive, organized, and skilled in customer relationship management, with a background in SaaS implementations or project management.

Key Responsibilities:

• Manage the complete onboarding process for new, renewal, and upsell customers, ensuring seamless implementation and timely delivery
• Act as the main customer liaison during onboarding, coordinating communication across internal teams
• Build structured implementation strategies aligned with defined SLAs for all customer segments
• Conduct kickoff calls, define goals, manage tasks, and provide regular project updates
• Collaborate with Customer Success, Training, and Integrations teams to ensure consistent onboarding and training delivery
• Manage multiple onboarding projects simultaneously, balancing customer satisfaction, business outcomes, and technical quality
• Document customer journey progress in Salesforce, ensuring accurate communication and transitions
• Develop standardized handoff processes to Customer Success Managers and Account Managers
• Provide customers with best practices, guidance, and mentorship for implementing ZoomInfo solutions
• Support customers with creative problem-solving and proactive engagement during the onboarding phase

📊 Experience Needed:
3 – 5 years in Customer Success, Client Onboarding, or Project Management — ideally in a SaaS environment

💰 Salary:
10L – 12L PA

📅 Job Posted On:
06 Nov 2025

⏰ Apply Before:
Not mentioned

🏢 Job Type:
Full Time, Night Shift (7 PM – 4 AM IST)

📍 Location:
India, Chennai, Tamil Nadu

💡 Skills Needed:

• Strong project management and customer relationship skills
• Excellent communication and presentation abilities
• Familiarity with Salesforce CRM and SaaS onboarding processes
• Knowledge of customer lifecycle management and process optimization
• Problem-solving mindset with flexibility to adapt to changing priorities
• Experience with B2B SaaS products or data/CRM tools (ZoomInfo experience preferred)

🎓 Qualifications:

• Bachelor’s degree in any discipline
• Proven experience in customer onboarding, implementation, or success roles
• Strong organizational and analytical skills
• Ability to thrive in a fast-paced, results-driven environment

📝 Job Description:
The SCM Customer Experience Partner delivers exceptional end-to-end customer experience by proactively managing supply chain operations and acting as the primary contact for assigned accounts. Responsibilities include customer relationship management, operational execution, reporting and performance analysis, financial and compliance activities, and close collaboration across teams to ensure continuous improvement and value for customers.

Key Responsibilities:

• Serve as primary point of contact for operational/service-related matters for assigned customers
• Build and maintain strong relationships with customer stakeholders
• Provide updates and visibility on shipments, exceptions, and metrics
• Coordinate end-to-end supply chain activities (order management, shipment planning, documentation, delivery)
• Collaborate with origin/destination teams, warehouses, carriers, customs brokers
• Monitor On-Time Delivery (OTD), lead time, and cost efficiency
• Generate/analyze dashboards and business review reports
• Ensure billing accuracy and compliance with policies and regulations
• Support financial reconciliation and process improvement

📊 Experience Needed:
3–6 years in customer service or operations within supply chain/logistics. Experience handling key or global accounts preferred.

💰 Salary:
5L – 10L (according to Glassdoor)

📅 Job Posted On:
Posted 22 days ago

⏰ Apply Before:
Not specified

🏢 Job Type:
Full Time, Office Type (Site-Based), On-site

📍 Location:
India, Chennai, 600002

💡 Skills Needed:

• Strong end-to-end supply chain/logistics knowledge (Ocean, Air, Road, Warehousing, Customs)
• Excellent communication and stakeholder management
• Data analysis and reporting (Excel, Power BI, etc.)
• Ability to manage multiple priorities
• Customer-centric, solution-oriented approach

🎓 Qualifications:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related
• Strong command of English

📈 KPIs:

• On-Time Delivery (OTD)
• Customer satisfaction
• Operational accuracy (docs, billing, visibility)
• Issue resolution time
• Process compliance and improvement